Patient Rights & Responsibilities

Patient Rights

Access to Care:
You will be provided non-biased access to medical treatment, care and services that are necessary regardless of your race, color, creed, gender, sexual orientation, marital status, national origin, ancestry, age, newborn status, handicap, religion, or financial status.

Respect & Dignity:
You have the right to receive considerate and respectful care at all times and under all circumstances with the highest regard for your personal dignity.

Privacy:
You have the right to personal privacy, including care in an environment which assures reasonable visual and auditory privacy and privacy during care of your personal needs. You may wear personal clothing/items that are appropriate and do not interfere with treatment.

Confidentiality:
You have the right to strict confidentiality of your medical records. You may approve or refuse release of your medical records to anyone outside of the Hospital. You have the right to access information in your medical records within a reasonable period.

Personal Safety:
You have the right to receive care in a safe setting.

Identity:
You have the right to know the identity and professional status of individuals providing service, care or treatment. You have the right to know who is responsible for your care. You have the right to know any existence of professional relationships among individuals or institutions that are providing your care.

Communication:
You have the right to have visitors, receive unopened mail and have reasonable access to a telephone. You may have a family member or representative and your own physician promptly notified of your admission to the hospital.

Information:
You have the right to receive, from those responsible for your care, complete and current information regarding your condition, diagnosis, treatment and prognosis to the extent known, when medically advisable. This information should be in terms you can understand.

Consent to Treatment:
You (or your legal representative) have the right to make informed decisions regarding your care (i.e. voluntary, competent and informed consent). This includes receiving information about treatment options and side effects. You have the right to participate in the development and implementation of your plan of care.

Refusal of Treatment:
You may refuse treatment to the extent permitted by law. When refusal prevents care according to Hospital staff ethical or professional standards, their relationship with you may be terminated after reasonable notice. You may refuse to participate in experimental research or procedures without retribution.

Transfer:
Except in emergencies, the patient may not be transferred to another facility without being given full explanation for the transfer, without provision being made for continuing care and without acceptance by the receiving institution.

Continuity of Care:
You may be transferred or discharged only for therapeutic reason, your welfare or that of others, or nonpayment of services (as provided by law) after complete explanation. Reasonable advance notice must be given. You have the right to be informed of continued care requirements following discharge.

Charges:
You may request and receive an explanation of your total bill regardless of your financial status.

Advance Directives:
You have the right to formulate advance directives and have the Hospital and staff comply with these directives in accordance with the law.

Abuse & Restraints:
You have the right to be free from all forms of abuse and harassment. You have the right to be free from restraints of any form that are not medically necessary or are used as a means of coercion, discipline, convenience, or retaliation by staff. A restraint can only be used if needed to improve your well being and less restrictive interventions have been assessed as ineffective.

Hospital Rules & Regulations:
You are entitled to information regarding hospital rules, regulations, and the procedure for handling grievances. Concerns may be registered with the hospital case manager.

Patient Responsibilities

Hospital Rules & Regulations:
You are responsible for following Hospital rules and regulations affecting patient care and conduct.

Provision of Information:
You have the responsibility to provide, to the best of your knowledge, accurate and complete information about present complaints, medication use, medical history and other issues relating to your health. You have the responsibility to report changes in your condition to staff. You are responsible for reporting if you do not understand the plan of care or what is expected of you.

Compliance:
You are responsible for following the plan of care recommended by your physician, cooperate with Hospital staff, follow instructions from Hospital staff, and take an active part in your rehabilitative process.

Refusal of Treatment:
You are responsible for your actions and the outcome if you refuse treatment or do not follow the Hospital staff or physician's instructions and recommendations.

Hospital Charges:
You are responsible for assuring that financial obligations are fulfilled as promptly as possible. You are responsible for providing the Hospital with accurate information concerning your sources of payment.

Respect & Consideration:
You are responsible for being considerate and respectful of the rights of other patients and Hospital personnel. You are responsible for being respectful of the property of other patients and the Hospital. You are responsible for honoring the confidentiality and privacy of other patients.

Grievance Process:
Rusk County Memorial Hospital encourages patients to use the grievance process if they feel their rights have been violated.

If you have questions or complaints concerning any aspect of treatment, you are encouraged to discuss them with your nurse, therapist, or physician.

If you do not feel that your question or complaint has been resolved, please contact the Case Manager, the Patient Care Coordinator or the Director of Nursing.

If you would like to discuss your question or complaint even further, you may contact the Quality Improvement Manager.

For assistance with handling your question or complaint you may contact the Quality Improvement Manager at any time.

Grievance Procedure:
If you feel your rights have been violated you may file a grievance, without repercussion. Contact your Client Rights Specialist listed below to learn more about your rights and the grievance process.

Robin Winiarczyk
900 College Avenue West
Ladysmith, WI 54848
(715) 532-5561 Ext. 221
TDD (715) 532-6062

For further information on grievance resolutions
you may contact:

Bureau of Health Services
Acute Care Compliance Section
P.O. Box 2969
Madison, WI 53701-2969
(608) 243-2024